Last Updated: October 2025
At Stay Med, we strive to provide our customers with the best healthcare and pharmacy experience possible. We understand that there may be occasions where you may wish to cancel an order or request a refund. This Refund & Cancellation Policy outlines the conditions and process for doing so.
You may cancel your order before it has been shipped. Once an order is processed and dispatched, cancellation may no longer be possible. To cancel an order, please contact our customer support team immediately at info@staymed.in.
We accept returns and process refunds under specific conditions. Products may be returned if:
To initiate a return, please email us at info@staymed.in with your order ID, reason for return, and supporting images (if applicable).
Due to the nature of medical and healthcare products, certain items are not eligible for return or refund, including:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
If a product is received in a damaged or defective condition, a replacement will be arranged at no extra cost, subject to stock availability. If replacement is not possible, a full refund will be issued.
For any refund, return, or cancellation inquiries, please contact our customer support team:
We value your trust and assure you that all refund and cancellation requests are handled fairly, transparently, and promptly.